Terms of Service – AXTRON

Last updated: 29 October 2026

Overview

Welcome to AXTRON. This website is operated by MONTCLAIR BRANDS LTD, a private limited company registered in England and Wales under company number 17544263.

Throughout these Terms of Service, "AXTRON", "we", "us" and "our" refer to MONTCLAIR BRANDS LTD.

We operate this website and online store to provide customers with access to products, information and related services (collectively, the "Services"). Our online store is powered by Shopify.

By accessing our website or purchasing products, you agree to these Terms of Service, subject to your statutory rights under applicable law. Please read them carefully before using our Services.

Nothing in these Terms excludes, restricts or otherwise affects consumer rights that cannot lawfully be excluded or restricted.

1. Eligibility and Customer Accounts

You must have the legal capacity to enter into a binding contract to place an order.

When creating an account or placing an order, you agree to provide accurate, complete and up-to-date information.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us of any suspected unauthorised account activity.

We may restrict access to accounts where necessary to prevent fraud, misuse or unlawful activity, subject to applicable law.

2. Products and Product Information

We aim to provide accurate product descriptions, specifications, photographs and pricing.

Product colours and appearance may vary slightly depending on screen settings and display devices.

Any material differences, product limitations or essential characteristics will be disclosed where required by law.

We reserve the right to update product listings, change availability or discontinue products. Such changes will not affect existing contractual rights or confirmed orders.

All goods supplied to consumers must comply with applicable consumer protection legislation, including statutory requirements concerning satisfactory quality, fitness for purpose and conformity with their description.

3. Orders and Contract Formation

By placing an order, you make an offer to purchase the selected products at the price and under the conditions displayed during checkout.

An automated order acknowledgement confirms receipt of your order but does not necessarily constitute acceptance.

A binding sales contract is formed when we expressly accept your order, normally through an order acceptance or dispatch confirmation, unless otherwise stated during checkout.

We may decline an order for legitimate reasons, including product unavailability, suspected fraud or an obvious pricing error, subject to applicable law.

If payment has been taken for an order that we do not accept, we will refund the amount collected without undue delay.

Order cancellation rights are governed by the applicable consumer legislation and our Refund and Returns Policy.

4. Prices, Taxes and Payment

Product prices are displayed in the currency shown on our website or during checkout.

Prices presented to UK consumers will include applicable mandatory taxes, including VAT where chargeable, as required by law.

Any additional delivery charges or other applicable costs will be clearly disclosed before the customer confirms the purchase.

If a charge cannot reasonably be calculated in advance, the method of calculation will be explained where required.

We reserve the right to change prices and promotions for future orders without notice. Price changes will not retrospectively alter an accepted order.

Payments are processed through payment providers made available at checkout, which may include Shopify Payments and other supported providers.

By submitting payment details, you confirm that you are authorised to use the selected payment method.

We use payment processing services and reasonable security measures to support secure transactions.

5. Shipping and Delivery

Our delivery arrangements are described in our Shipping Policy.

Our standard order processing estimate is 1 to 3 working days.

Standard delivery within the United Kingdom is estimated at 5 to 10 working days following dispatch.

These are estimates and may vary due to circumstances affecting delivery.

We remain responsible for complying with agreed delivery arrangements and applicable statutory delivery obligations.

Unless another delivery period has been agreed, goods must normally be delivered within 30 days after the contract is entered into.

Under the Consumer Rights Act 2015, goods generally remain at our risk until they come into the physical possession of the customer or a person identified by the customer to receive them.

An exception may apply where the customer independently commissions a carrier that we did not offer as a delivery option.

Where delivery fails or is delayed beyond the agreed or legally applicable period, customers may exercise their statutory remedies.

6. Cancellation, Returns and Refunds

Consumers purchasing eligible goods online generally have the right to cancel their purchase within 14 days after receiving the goods, subject to applicable exceptions.

For qualifying cancellations, customers must inform us of their decision within the statutory cancellation period.

Customers generally have a further 14 days after notifying us of cancellation to return the goods.

Refunds will be processed in accordance with applicable legislation, including the statutory requirements regarding refund timing and original standard delivery charges.

The cost of returning goods following a change-of-mind cancellation will be determined by the information provided before purchase and applicable law.

Where goods are faulty, damaged or misdescribed, additional statutory consumer remedies may apply.

For further details, please refer to our Refund and Returns Policy.

Nothing in our policies removes or restricts statutory cancellation or consumer protection rights.

7. Statutory Consumer Rights

AXTRON respects the rights of consumers under the Consumer Rights Act 2015 and other applicable United Kingdom legislation.

Goods supplied to consumers must be of satisfactory quality, fit for their intended purpose where applicable, and as described.

Where goods do not meet these requirements, customers may be entitled to remedies such as rejection, repair, replacement, a price reduction or a refund, depending on the circumstances.

These statutory rights operate independently of any voluntary warranty or commercial guarantee we may offer.

Nothing in these Terms attempts to exclude or limit those rights.

8. Intellectual Property

Original content on this website, including text, graphics, photographs, logos, branding and design elements, may be protected by copyright, trade mark and other intellectual property laws.

Rights in such materials belong to MONTCLAIR BRANDS LTD or the relevant owners and licensors.

You may use the website for lawful personal and non-commercial purposes.

Unauthorised commercial reproduction, distribution or modification of protected materials is prohibited unless permitted by law or authorised by the rights holder.

9. Third-Party Services and Tools

Our website may provide access to services, applications or tools operated by third parties.

These services may be subject to separate terms and privacy policies.

We are not responsible for third-party services outside our control, except where responsibility arises under applicable law.

Nothing in this section excludes our responsibility for obligations we owe to customers in connection with purchases made from AXTRON.

10. External Links

Our website may include links to third-party websites or resources.

We do not continuously control their content or availability.

Customers should review the relevant terms and privacy practices before using third-party services.

Where we become aware of unlawful content associated with an external link, we will consider appropriate action where necessary.

11. Relationship with Shopify

Our online store is powered by Shopify, which provides the ecommerce technology used to operate our website.

Sales made through AXTRON are contracts between the customer and MONTCLAIR BRANDS LTD.

Shopify is not the seller of the products offered by AXTRON.

Shopify's responsibilities in providing its own services are governed by applicable law and its relevant terms.

Nothing in this section removes any rights that customers may have under applicable law.

12. Privacy and Personal Data

We process personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018, where applicable.

Our Privacy Policy explains how personal information is collected, used, shared and protected, together with relevant individual rights.

Shopify and other authorised service providers may process information necessary to operate our store, provide services, process payments and support fraud prevention.

Please review our Privacy Policy for further information.

13. Customer Feedback

Customers may submit feedback, reviews, comments or suggestions.

By providing content for publication, you grant us a non-exclusive, royalty-free licence to use, display and reproduce that content for legitimate business purposes, subject to applicable law.

You confirm that you have the necessary rights to submit the content and that it is not unlawful or misleading.

We may moderate or remove content that violates applicable law, third-party rights or our reasonable content standards.

Personal information contained in feedback will be handled in accordance with our Privacy Policy.

14. Errors and Inaccuracies

Occasionally, website information may contain typographical errors, technical inaccuracies or omissions.

We may correct inaccurate information, including product descriptions, availability or prices.

Any correction affecting an accepted order will be handled in accordance with applicable contract and consumer protection law.

Where an order is lawfully cancelled after payment, any required refund will be issued promptly.

15. Acceptable Website Use

You agree to use our website lawfully and responsibly.

You must not:

• Use the website for unlawful or fraudulent purposes;
• Attempt unauthorised access to our systems;
• Introduce viruses or malicious software;
• Interfere with website security or functionality;
• Infringe intellectual property rights;
• Use the website to harass or threaten others;
• Submit knowingly false or misleading information.

We may restrict access where reasonably necessary to protect users, prevent misuse or comply with the law.

16. Automated Access

Automated systems, including bots, scrapers and autonomous agents, must not access or interfere with our website in an unlawful manner.

We may use reasonable technical measures to protect our systems against abusive automated traffic, security threats and unauthorised data extraction.

These provisions do not restrict activities protected or permitted by applicable law.

17. Suspension and Termination

We may suspend or restrict access to our Services where reasonably necessary due to misuse, suspected fraud, security risks or unlawful conduct.

Any such action will be proportionate and consistent with applicable law.

Termination of website access does not remove rights or obligations arising from existing accepted orders or statutory consumer rights.

18. Website Information and Warranties

We make reasonable efforts to ensure that our website operates reliably and provides accurate information.

However, uninterrupted or error-free website availability cannot always be guaranteed.

This does not affect our statutory obligations relating to products and services supplied to consumers.

Nothing in these Terms excludes the statutory rights, guarantees or remedies available under applicable consumer legislation.

19. Limitation of Liability

We do not exclude or limit liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other matter for which liability cannot lawfully be excluded or restricted.

We remain responsible for losses arising from breaches of our contractual and statutory obligations where required by applicable law.

Nothing in these Terms excludes liability or remedies under the Consumer Rights Act 2015.

Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed.

These Terms do not seek to exclude liability in circumstances where doing so would be unfair or unlawful.

20. Customer Responsibility

Customers are responsible for using the website lawfully and providing accurate information.

Nothing in these Terms requires consumers to compensate AXTRON for liabilities that cannot lawfully be imposed on them.

Any claim arising from misuse of our website will be assessed in accordance with applicable law.

21. Events Beyond Reasonable Control

We are not responsible for failures or delays caused by events genuinely outside our reasonable control, to the extent permitted by law.

Such events may include severe weather, major transport disruption, natural disasters or significant infrastructure failures.

Where such circumstances affect an order, we will communicate relevant information where reasonably practicable.

Customers retain all applicable statutory rights concerning late delivery, cancellation and refunds.

22. Severability

If a provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any mandatory consumer protection rule will prevail over a conflicting contractual provision.

23. Entire Agreement

These Terms, together with the applicable policies and information provided during checkout, form part of the contractual arrangements between AXTRON and its customers.

Nothing in this section excludes pre-contractual information that forms part of a consumer contract under applicable law.

These Terms do not override mandatory statutory rights.

24. Governing Law and Disputes

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protection provisions that apply.

Nothing in these Terms deprives consumers of legal protections or rights to bring proceedings before competent courts where such rights cannot lawfully be restricted.

We encourage customers to contact our support team first so that we can attempt to resolve complaints fairly.

25. Electronic Communications

By using our Services or placing an order, you acknowledge that essential transactional communications may be sent electronically.

These may include order confirmations, dispatch notifications, payment information and important service-related notices.

Marketing communications will be handled separately in accordance with applicable privacy and electronic marketing legislation.

26. Changes to These Terms

We may update these Terms to reflect changes in our business, services or applicable legal requirements.

The latest revision date will be displayed at the beginning of this document.

Changes will not retrospectively remove contractual or statutory rights relating to existing orders.

27. Contact Information

For questions, complaints or enquiries concerning these Terms, please contact us using the information below.

Registered Company Name:
MONTCLAIR BRANDS LTD

Trading Name:
AXTRON

Company Registration Number:
17544263

Registered in:
England and Wales

Registered Office Address:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Customer Support Email:
support@axxtrron.com

Telephone:
+44 7888 651717

Official Website:
https://axxtrron.com/

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MONTCLAIR BRANDS LTD
Trading as AXTRON
Company Number: 17544263
Registered in England and Wales